Limited Warranty
Product Warranty (2-Year Limited Warranty)
CushionFactoryUSA is pleased to offer a 2-Year Limited Warranty on workmanship, covering all customized cushions that are in use from the date of delivery. Each CushionFactoryUSA product is warranted to be free from manufacturing defects in materials, workmanship, or construction.
Products purchased at close-out OR clearance sale, or purchased via other websites or platforms, are not covered under the 2-Year limited warranty.
Products manufactured by other brands and sold on our website are not subject to CushionFactoryUSA warranties. These products are covered under their respective manufacturers' warranties. For more information, please visit the respective product/manufacturer page.
The 2-Year Limited Warranty on workmanship covers zippers, stitches, and other components against any manufacturing defect not related to the everyday use of our products. Accidental damage, intentional damage, or any issues arising from reasons other than manufacturing defects are not covered under this warranty.
Fabric care and support
For questions about fabric performance or material coverage for your purchase, contact our team with your order reference, fabric color code and photographs of the concern. Follow the care instructions for the material selected for your order.
- For questions about fabric performance or material coverage for your purchase, contact our team with your order reference, fabric color code and photographs of the concern. Follow the care instructions for the material selected for your order.
- For questions about fabric performance or material coverage for your purchase, contact our team with your order reference, fabric color code and photographs of the concern. Follow the care instructions for the material selected for your order.
Foam/Fiber Warranty :
No warranties on foam and fiber. We use high density foam and fiber products but do not receive any warranties from our suppliers. So unfortunately, we cannot pass any warranties on those to you.
What is covered under warranty?
- Defects in zippers, stitches
- Defects during manufacturing
- Sun Damage on performance fabrics only by Subrella® and Outdoor Performance
What is not covered?
- Damage caused by sharp objects during unpacking
- Mold or mildew damage
- Wear and tear such as pet scratches and staining
- Accidental or intentional damage
- Color mismatch or discoloration
CushionFactoryUSA reserves the right to amend these policies at any time. If you have any questions regarding Return, Cancellation, and Warranty policies, please contact us at +1 720-627-7225 or by filling out the form on the Contact Us page.
How to make a claim?
If you believe there is a defect in your cushions, contact our customer service(below) and describe the problem to our representative. CushionFactoryUSA will schedule an inspection process. Please write or call us directly at:
Phone: (720) 664-9805
Email: +1 720-627-7225
Headquarters: CushionFactoryUSA, 1499 W 120th Ave, Unit #110, Westminster, CO 80234(By Appointment Only)
Extend Your Peace of Mind with Our New 5-Year Protection Plan
We understand life happens, and spills, stains, and accidental damage are inevitable. But don’t let an accident jeopardize your investment. Our 5-Year Protection Plan offers comprehensive coverage for accidental damage, safeguarding you beyond our 2-Year Limited Manufacturer’s Warranty.
Learn more about the benefits of getting a 5-Year Protection Plan.